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Customer Reviews.

sales

5

Completely satisfied

11 January 2019

sales

5

Dominique Joseph-Defreitas and Lauren Goddard are two great ambassador for Mini. their patience, expertise, professionalism and customer care ensured that the experience was close to perfection.

11 January 2019

sales

3

Hand over was not at all satisfactory

08 January 2019

sales

4

The only drawback was that a couple of days after I had signed the paperwork but before the car was delivered, I received an email from head office offering me a free satnav upgrade if I were to purchase that week. This deal was not available to me

07 January 2019

sales

5

Great delivery. See notes on Conor previously. Super service all round.

04 January 2019

sales

5

Jess was excellent all throughout the process

03 January 2019

service

1

As above

03 January 2019

sales

5

Jessica was very knowledgeable and efficient and nothing was to much trouble. Her attention to detail was very much appreciated and it felt like a very special purchase. This is my second purchase from Mini Park Lane and I am sure I will return.

03 January 2019

sales

5

I have never had such an efficient service when selling/buying a car. My needs were understood from the outset and the perfect new car ready for collection sooner than expected.

02 January 2019

sales

4

There were some issues which prevented me giving a perfect score.The radio didn’t work properly and that should have been spotted in the pre inspection check.The other bigger issues were dealt with very well

01 January 2019

service

5

great greetings, competent staff

27 December 2018

sales

5

No extra reason. Completely happy with the service we got again.

27 December 2018

service

5

Same as above

27 December 2018

sales

5

Jess was great from start to finish

27 December 2018

service

2

After servicing and conducting an MOT and changing a tyre; Mini Park Lane brought my car home on a FLAT TYRE (the one they changed BUT DIDNT BOTHER PUMPING UP!!!!) with the WARNING LIGHTS on telling the driver to PULL OVER immediately. VERY POOR.

27 December 2018

service

4

All happened seemlessly

27 December 2018

sales

4

Didn’t start well but was good service

24 December 2018

service

5

Excellent worksmanship; strong communication and decent timing.

22 December 2018

service

1

single minded approach to troubleshooting, happy to keep replacing parts, no preventative approach, not customer centric

21 December 2018

sales

5

Laurence Pawson from Mini Park Lane was an absolute star and went over and beyond to satisfy my wants and needs!

21 December 2018

sales

5

The team were flexible around receiving the part exchange and thereafter the handover and ensured that all my queries were answered.

19 December 2018

service

5

very helpful nice people

15 December 2018

service

5

All completed in the time they said it would take. If more work ever needs doing I am full consulted beforehand. Car delivered back clean and hoovered.

14 December 2018

service

2

Same problem with the car Why you keep need to test it ( which we pay for) we don’t know - or why we don’t get a refund for you not diagnosing the right issue in the first place

14 December 2018

sales

5

Thomas - who helped me during the process was outstanding, I was very well looked after.

13 December 2018

sales

5

Professional - above expectations

13 December 2018

sales

5

Again - a smooth sales process

13 December 2018

service

5

These days you don’t get this treatment...

13 December 2018

sales

5

Excellent experience all round

13 December 2018

service

5

I made one call through the Manager who had sold me the vehicle who explained why the vehicle was being recalled and everything else fell into place.

11 December 2018

service

5

I had a mini recall for a part that needed adding to the mini

10 December 2018

service

5

Excellent service and lovely staff

08 December 2018

sales

5

Everything was explained clearly and my sales’s person was lovely.

07 December 2018

sales

5

Great customer serviceIt was perfect

06 December 2018

service

5

Very helpful

06 December 2018

sales

5

Good experience and found the car we wanted in a quick timeframe

04 December 2018

service

5

Although the initial call goes to BMW Park Lane, I was immediately transferred to the Nine Elms service centre who managed everything to a high standard.

03 December 2018

service

5

Fantastic service. Quick and punctual

30 November 2018

service

5

The welcome was exemplary and the waiting area well supplied with hot and cold drinks, fruit and snacks. There was a good selection of newspapers and magazines. The work was accomplished on time and the exterior of the car cleaned before return.

28 November 2018

service

5

Efficient

27 November 2018

service

5

Park Lane completed the service on time in order to meet my deadline. Thank you.

27 November 2018

sales

3

The car was missing the stripes that were pre agreed.

25 November 2018

service

5

Excellent service

24 November 2018

sales

5

Excellent experience. Only downside was that the delivery was a bit rushed, didn't get the chance to fully savor the moment and make enough pictures. But overall, great!

23 November 2018

service

5

Totally efficient in Stewarts Road, Battersea. When I decide to buy a new car in the future would seriously consider BMW.

22 November 2018

service

5

Daniel at Nine Elms was great- service was carried out while I waited

20 November 2018

service

4

Very good customer service. Only slight chink was it took a long time for the car to be brought to me at pickup, long enough I’d felt a bit forgotten about

19 November 2018

service

5

The service center at 9 elms was brilliant, as always, kept informed and looked after

19 November 2018

service

5

great service at all times

16 November 2018

sales

5

I was kept updated throughout on everything and when I collected the car it was the most incredible experience ever. Being taken down to the basement where the car was and to see her in front of me in her glory - WOW!