A very pleasant experience. Delivery was delayed due to an error on the stripes but this was communicated promptly and resolved.

Sales were polite and attentive. They made a great effort to ensure the handover of the car was prompt and convenient and were very helpful as to which model to choose.

Efficiency, reliability

Having being given an original delivery date of the end of March I did not receive the car until 11th of June.

Quick, efficient and professional. Really appreciate courtesy car to tube station

Excellent service provided by Rory Tynan!!

Rory Tynan our SE gave us excellent service and was very informative and helpful throughout the whole process, including after sales.

Paul was very helpful. Kept me informed every step of the way

Settings on vehicle changed - minor point but would be nice to put back to my settings

Jess, our contact, was friendly, knowledgeable and very helpful.

You had my car on 3 occasions, and the problem was only resolved after, the mechanics actually did a visual check on found it was a wire. I had a new engine recirculation valve, was that necessary? Really?????

Delivery was arranged for one day, but didn't arrive. Was then re arranged and everything went smoothly

There didn't seem to be any problem on the day

The sales staff were very helpful indeed with helping me make my final decisions regarding extras etc. Very honest advice .

Great service from start to finish, was updated on progress and final delivery within my expectations.

It was a good experience

Very welcoming and friendly environment!

Tom Cooper was great and worked hard finding different quotes and car specs.

the experience was painless and the staff were clearly dealing with our case

Everything was dealt with efficiently, fast and effectively.

Rory was extremely helpful. My main concern was getting a car quickly and some of the promises (standard time to get your car will be in 10 days or less) did not turn out to be true which was frustrating.

My service took 3 days. My wife was asked to authorise a cosmetic repair rather than me. I left a message within the hour to say I did not want this work done. It took 5 messages and 2 days to get a reply by which the repair had been done anyway.

Because I was completely satisfied

Excellent team (especially Jess Courtney) and very efficient email update process

We purchased our previous Mini from Greig Davis and I think if it wasn't for his courtesy and attentive qualities we would not be returning.

Great customer service, impressive premises - even cleaned our car as well!

Laurence Pawson was very knowledgeable and charming. He's gone out of his way to help us. Exceptional service. Very polished and smooth - very seamless. Both my husband and I were really pleased.

The service was great and I liked the salesman but I did not like the pressure to purchase ancillary products

Initially my experience was not good but when Shireen took over the process began to proceed on a better level.

Brand new car had air con and heating system inverted / back to frontCar was in the garage for 1 weekRequested compensation. Promised a call back 3 times but had to chase and finally told no compensation

Rory and Ali were extremely helpful and always kept me in the loop about where we were up to.

Kept me informed and did all the work as agreed. Just took a day longer than planned initially which is why the rating is 4 instead of 5.

Laura Russon could not have been more helpful and efficient. She hit the perfect balance between being an excellent sales person and making the customer feel that she had their best interests in mind too. Laura is a great asset to Mini.

You solved my problem with my tyre

I got the date I wanted and the car passed its MOT... plus they replaced a nut which was lost.

Very smooth

good service

all was done according to my expectations

Adele is an excellent sales person. She made me feel comfortable and explained every detail from start to finish. I had quite a few concerns and often contacted her before the car was delivered and she answered promptly.

Staff is incredibly welcoming, straightforward and thorough! The car is always serviced correctly and promptly and returned spotless.

Professional service, friendly and speedy

Jess at Mini Park Lane was very helpful and friendly. Extremely thorough and responded very quickly to emails. She also has a passion for Mini cars so that helped;)

The sales person Sibvohan Taylor t park lane mini was really helpful and very informed about mini card.

Paige was extremely efficient through the sales process and during handover. Some minor teething problems in some of the set up she did on the new car are my only concern.

The Mini team responded immediately, collected my car for inspection quickly. Courtesy car delivered same evening. After several more calls courtesy car swapped the next morning at Mini's request- didn't need this extra admin, was going away!

Fast and fair

Paige Gibson delevered on everythingWhen through all the add on's that would suit my need. Paige delivered my car to my home in person, went through everything did some settings to get me started. Friendly down to earth and very professional

Laura Russon was great to deal with. Clearly ambitious and driven but no hard selling and very personable/professional. Good knowledge of the cars and always available to speak/meet/help. She will be running a dealership in no time!

Great front office customer service; however, car was kept an extra day because necessary part was somehow forgotten to be ordered that day. Apology was given.

Adele at Park Lane was particularly helpful in discussing a range of options. On delivery Adele clearly walked me through the documentation and then the features of the car itself.Great service.