It was very amicable and easy. The process was enjoyable and smooth

Typically lots of paperwork which is understandable but beyond that it was l, again, pretty quick.

It should not have taken 2.5 hours to pick up our car. The trade-in value that was previously agreed upon was not met.

I had regular contact with Dominique and even the additionally requests to make the purchase of the new car more special for my partner were offered.

I had problems booking the service - no returned phone call or response to online enquiry but apart from that everything was efficient and well managed.

Polite, friendly and helpful staff

Conor could not have been more helpful. From our first appointment to taking delivery of the car, he explained my options very clearly and never appeared rushed or impatient. He made certain I was aware of every step I was taking.

Sales team really helpful and friendly

Paul was great - kept me updated, helped me out after I left the office too. Customer service was great throughout.

Lovely people lovely car

Responsive, flexible, knowledgeable, helpful

Very good

Your sales representative Jess Courtnell was extremely helpful and made the whole experience a pleasure.

all went well

Quick and great service...you did it whilst I waited. Lovely staff. Liked the video of my car from underneath!

Jess went through all the required documents and explained the functionality of the car and answered all questions

Would have given 5 stars, but complimentary vacuum / car clean hadn't appeared to have been done as promised.

They even fixed the slow computer and will give the sales people iPads.

Good friendly service

I was made to feel like a VIP throughout the entire process.

Karen was very good and I d be reluctant to blame her for the poor processes in place => Provide a document detailing the different stages of the sales process (e.g. what documents to sign etc..) Fuel tank => not sure if always filled, had to ask

Smooth and easy process on collection day.

Dominique was excellent. Very patient with us, and clearly explained all the options. At no point did we feel pressured to buy the car. It was a very pleasant experience.

Jess was efficient and professional throughout

Very good personal service

It went smoothly

The process was really smooth and I was kept up to date through the process

Extremely helpful and efficient

The sales person did an excellent job of explaining all the options and benefits of buying a MINI.

The process was not explained upfront. Responsiveness to calls is poor. Till today we are waiting for the call on one of the queries which the car should have had and the person who sold the car didn't know! I wouldn't recommend this centre - sorry.

The new mini was faulty and took 2 days to collect. However, it was dealt with very well.

they are professional and accommodating. i like the video sent to me

5 star rating says it all! :)

First booking of pick-up made over the phone was somehow lost, resulting in my waiting at home in vain. 2nd pick-up was successful. Then, the steering was replaced for free - good, but not the same wheel material - less good.

Doing this long distance was made very easy by Mini Park Lane. They made appointments at convenient times and were very helpful and friendly.

Good Service

They made time for me although they were very busy

Treated with respect and no hard sales tactics

grest customer service

Poor handover. Consultant forgot to give me spare keys!

Quick, helpful & efficient

Very attentive and responsive

Laura Russon made our purchase experience incredibly smooth and pleasing. She is an amazing adviser, from the beginning to the end she's been perfect, always helpful and there for us.

Love the car and the service

Car wasn't washed or valeted

see above - very unhappy with the service I received on this oocasion.

Did what it says on the tin!

the reception was surly. the service book was not stamped. the car was not washed.

No one tried to help resolve the Osiur

Timely and professional assistance