Excellent efficient service which completely met my expectations

Friendly and informed service. Excellent follow up, communication and explanation of alternatives and features.

Keen staff

Excellent service.

I was given a comprehensive guide before purchase. On delivery, I was made to feel very special and my new car was presented dressed with his accessories and was wrapped in a bow. I was given a tour of the car and shown how to set up my phone.

A+ service

Service is always efficient and the staff always helpful - my car is quite old now and everyone is helping to keep it on the road...

Easy drop off and pick up. Car working well

All good throughout

I specifically asked for a report. I purchased this one year old car and two weeks later realised that the boot was soaked with water. I do want a report.This has been resolved, however, the boot does not shut that well.

As above

The service advisor Grant was very helpful and provided excellent communication during the service process.

Because it was hassle free and the staff were informative

The gentleman that attended me in buying the car,Greig Davis, was outstanding, extremily helpfull through the entire process

So efficient

It was perfect, everything was very organized and staffs were very friendly.

As above. The tyre pressure fault remains and alerts regularly which is disappointing.

The reception staff and the young man who served us made us feel very welcome as we waited for the manager.

No hassle. Did what you said you would do

Very happy with my car

Carried out the work in good time and informed us of work progress. Named customer service agent dealing with the vehicle made communication much easier.

Excellent service from beginning to end.

We were looked after really well , the car was delivered on time and explained really well

Very straight forward and easy service

Excellent friendly staff. I couldn't get to the Park Lane branch to collect it so it was delivered by a lovely man who helped set up the radio and my phone

Whilst there was an issue with the car I first bought being sold to someone else, Laura and the team worked really hard to find me a great alternative and to make sure I could get it delivered before I started my new job - so thank you very much.

They completed the work quickly

As above. Standard of customer service at Nine Elms seems to have slipped.

Unable to say 'completely' because I (along with 2 other drivers I spoke to) had difficulty in finding the Vauxhall site. Needs far better marking as it is easy to drive past into the Market which then creates difficulties.

BMW done what was required on service and informative.Only minus the service booklet was left on the passenger seat for them to edit and stamp

What can I say ? Good service and I am completely satisfied.

Although there was a mix up over the booking (I never confirmed the slot). Paul was very accommodating in fitting the work in while I waited with my 5 year old son. It meant no wasted journey and I would have struggled to find the time to return.

Kept informed throughout

Because Jess Courtnall was outstandingly helpful and polite and I felt she went 'that extra mile'.

Jess, the sales rep was helpful , informed, patient and courteous

Kept me up to date and great customer service all round.

The work was completed okay, but the staff were generally rude and dismissive of my reasoning for the job etc.

Difficult to get anyone to answer emails.

They serviced the car, keep you updated and clean the car

The staff were very helpful and happy to help with any questions.

Excellent service

Their web booking service was terrible - diary not up to date and the prices totally misleading

Later than expected return of car but service good

Took longer time.

Thanks to Thomas Cooper who ensured everything went smoothly.

Again very good service.

When I arrived at Park Lane I was greeted by Lauren and she then went through paperwork with me and then Ammeer. They were both very efficient and made everything run smoothly.