Excellent service

The staff were very helpful and happy to help with any questions.

Their web booking service was terrible - diary not up to date and the prices totally misleading

Later than expected return of car but service good

Took longer time.

Thanks to Thomas Cooper who ensured everything went smoothly.

Again very good service.

When I arrived at Park Lane I was greeted by Lauren and she then went through paperwork with me and then Ammeer. They were both very efficient and made everything run smoothly.

Was dealt with promptly, work completed quickly was kept informed as to what was happening

I was just lucky that it was ms. Paige Gibson that sold me the Mini ! Very efficient and patient. Got me the colour and all the extras I wanted without any fuss...she also gave a thorough, without any rush, explanation of various new functions.

Perfect service. I simply can't fault it

Because of Jess, my sales advisor. My learning difficulties makes decisions etc more of a struggle for me. Jess did not know I had learning difficulties, at the age of 40- I’ve learnt to mask them not to be judged. Not once did Jess judge me!

All run pretty smoothly - though given some hick-ups with the car exchange, i was promised a small gift on delivery which never happened...

good service

The courtesy and warmth shown made my experience a very pleasant one making the whole experience

Competent, capable without being pushy

Addressed issues & managed to get job done quickly

They even come and collect and deliver your car to the same place they find it, leaving you able to get on with your day.

Conor did a very good job overall despite the challenging circumstances associated with my purchase. On both occasions the car had some issues that had to be fixed after delivery but it was done quickly (although could have been avoided)

I dealt with really nice and professional staff.

Just a few lumps and bumps up to final delivery dropped this from 5 stars. Some accessories are still awaited.

Mini park lane were great, they were very patient, gave me the time I needed to make a decision and were never pushy. Always happy to answer questions and were very accommodating, they went above and beyond my expectations with their customer service

Great service all round

Clohe was very professional