Everyone was courteous, and professional.
Everyone was courteous, and professional.
Staff was very helpful.. Jess Courtnell was a very helpful and courteous sales assistant
My salesperson (Laurence Pawson) was particularly helpful throughout the whole process. He was professional and communicated with me as much as necessary. He was also happy to answer any questions I had and was quick to respond by email or telephone
Process was painless and easy
Left messages at reception that cleary were not passed on about my vrhicle and was not called back.
Early opening allowing pre work drop off
We were completed satisfied with the service experience we received from Christopher Thompson at BMW Park Lane. We were not satisfied the experience we received from Dena Niknazemi as she not only confused us but did not have the patience to listen.
Lovely salesman Chris Thompson who made this particular buying experience a doddle. Thank you.
MINI is a British icon, intelligent, funny and witty. It represents the blue skies, the open green fields, the B roads, the soul of adventure. Sorry to say, I did not see that in the decoration of the MINI Centre.
Excellent service. Reps were warm and friendly.
The car came back quickly, clean and had everything done that was meant to be carried out
my car was not cleaned like I was told it would be
Friendly courteous service.
Care and attention
Took a little longer than hoped.
Because Lauren Goddard and Thomas Cooper were excellent all the way from finding out about the car to delivery
So friendly and helpful
Quick and easy service
Excellent service, a great product and a fun experience - exactly like my new car...
The whole process was smooth and enjoyable
The service was excellent and the sales person gave me all the information I needed to know.
Friendly service. Great personal video before arrival.
Nice people, great surrounds, quick and efficient service. Am confident my car is looked after as if it is a top of the range BMW.
Same day return, just the thing with the LED daylight (full halo ring), which seems not possible, I didn't understand, but not that important.
Lauren Parker your representative at mini park lane was lovely, she helped when I picked up the car and has been in touch to make sure all is ok
All the staff do their individual tasks very well and it a pleasant experience.
Conor was very reactive and available. Delivery was provided despite a snowy day.
My car came back fixed.
Car service done in one day, car cleaned, good all round service
Quick and easy. Lovely staff
Exemplary customer service
The staff are extremely helpful and kept me informed through the various stages of works on the car
All smooth and polite
Lauren Gooddal provided a more than satisfactory customer service
The only issue I had with the service was the fact that cost meant that I was unable to get everything fixed on the day.
Excellent service. Booked me in very quickly for my service. Staff very friendly at service centre. My MINI is working even better than before.
Again - this was all down to Dena
Due to quick action and very pleasant and knowledgeable staff
The Parklane showroom is lovely, when making such a luxury purchase as a new car it made the experience very special, the staff were all charming and beautifully presented in their elegant clothes!
it's a nice garage but the only thing bad about it it's the location it's very far from central london
everything was great. Only reason why not 5 stars was that to complete the job one part was needed but not available on the day and so I will have to bring the car back for that.
The whole experience from booking the service to receiving my car back was excellent
Car ran well after service. Good location within London.
Everything was very efficient except for the fact I had to organise my visit twice! This was handled well though - so happy nevertheless.
My car was collected, cleaned, serviced, MOTed and returned tome. I was kept informed of what needed to be attended too and costs involved.
Could not have been more helpful
From reception to service manager everyone was courteous, helpful, friendly and professional
Staff very friendly and helpful