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Customer Reviews.

sales

5

Everyone was courteous, and professional.

11 April 2018

sales

5

Staff was very helpful.. Jess Courtnell was a very helpful and courteous sales assistant

11 April 2018

sales

5

My salesperson (Laurence Pawson) was particularly helpful throughout the whole process. He was professional and communicated with me as much as necessary. He was also happy to answer any questions I had and was quick to respond by email or telephone

09 April 2018

sales

5

great

08 April 2018

sales

5

Process was painless and easy

07 April 2018

sales

3

Left messages at reception that cleary were not passed on about my vrhicle and was not called back.

05 April 2018

service

5

Early opening allowing pre work drop off

05 April 2018

service

5

We we’re completed satisfied with the service experience we received from Christopher Thompson at BMW Park Lane. We were not satisfied the experience we received from Dena Niknazemi as she not only confused us but did not have the patience to listen.

04 April 2018

sales

5

Lovely salesman Chris Thompson who made this particular buying experience a doddle. Thank you.

03 April 2018

sales

4

MINI is a British icon, intelligent, funny and witty. It represents the blue skies, the open green fields, the B roads, the soul of adventure. Sorry to say, I did not see that in the decoration of the MINI Centre.

03 April 2018

service

5

Excellent service. Reps were warm and friendly.

03 April 2018

service

5

The car came back quickly, clean and had everything done that was meant to be carried out

02 April 2018

service

3

my car was not cleaned like I was told it would be

02 April 2018

sales

5

Friendly courteous service.

01 April 2018

sales

5

Care and attention

29 March 2018

sales

3.5

Took a little longer than hoped.

27 March 2018

sales

5

Because Lauren Goddard and Thomas Cooper were excellent all the way from finding out about the car to delivery

27 March 2018

sales

5

So friendly and helpful

27 March 2018

service

5

Quick and easy service

23 March 2018

sales

5

Excellent service, a great product and a fun experience - exactly like my new car...

21 March 2018

sales

5

The whole process was smooth and enjoyable

21 March 2018

sales

4

The service was excellent and the sales person gave me all the information I needed to know.

21 March 2018

sales

4

Friendly service. Great personal video before arrival.

21 March 2018

service

5

Nice people, great surrounds, quick and efficient service. Am confident my car is looked after as if it is a top of the range BMW.

20 March 2018

service

5

Same day return, just the thing with the LED daylight (full halo ring), which seems not possible, I didn't understand, but not that important.

20 March 2018

sales

5

Lauren Parker your representative at mini park lane was lovely, she helped when I picked up the car and has been in touch to make sure all is ok

16 March 2018

service

5

All the staff do their individual tasks very well and it a pleasant experience.

14 March 2018

sales

5

Conor was very reactive and available. Delivery was provided despite a snowy day.

13 March 2018

service

3

My car came back fixed.

13 March 2018

service

5

Car service done in one day, car cleaned, good all round service

12 March 2018

service

5

Quick and easy. Lovely staff

09 March 2018

sales

5

Exemplary customer service

09 March 2018

service

5

The staff are extremely helpful and kept me informed through the various stages of works on the car

09 March 2018

sales

5

All smooth and polite

08 March 2018

service

5

Excellent service.

07 March 2018

sales

5

Lauren Gooddal provided a more than satisfactory customer service

06 March 2018

service

4.5

The only issue I had with the service was the fact that cost meant that I was unable to get everything fixed on the day.

06 March 2018

service

5

Excellent service. Booked me in very quickly for my service. Staff very friendly at service centre. My MINI is working even better than before.

06 March 2018

sales

5

Again - this was all down to Dena

05 March 2018

service

5

Due to quick action and very pleasant and knowledgeable staff

02 March 2018

sales

5

The Parklane showroom is lovely, when making such a luxury purchase as a new car it made the experience very special, the staff were all charming and beautifully presented in their elegant clothes!

28 February 2018

service

4

it's a nice garage but the only thing bad about it it's the location it's very far from central london

23 February 2018

service

4

everything was great. Only reason why not 5 stars was that to complete the job one part was needed but not available on the day and so I will have to bring the car back for that.

22 February 2018

service

5

The whole experience from booking the service to receiving my car back was excellent

21 February 2018

service

4

Car ran well after service. Good location within London.

20 February 2018

service

5

Everything was very efficient except for the fact I had to organise my visit twice! This was handled well though - so happy nevertheless.

20 February 2018

service

5

My car was collected, cleaned, serviced, MOTed and returned tome. I was kept informed of what needed to be attended too and costs involved.

17 February 2018

sales

5

Could not have been more helpful

16 February 2018

service

5

From reception to service manager everyone was courteous, helpful, friendly and professional

13 February 2018

service

5

Staff very friendly and helpful