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Customer Reviews.

sales

5

Did what it says on the tin!

07 February 2019

service

2

the reception was surly. the service book was not stamped. the car was not washed.

05 February 2019

service

1

No one tried to help resolve the Osiur

05 February 2019

service

5

Timely and professional assistance

04 February 2019

service

2

This was mainly given as I asked for some advice for some damages paintwork, however all I got was a letter through the post for £1200 when I think it should be covered by warranty. This was disappointing.

01 February 2019

sales

5

Kept fully informed as to progress at all stages of the process of ordering the car; very well looked after on day of collection and the follow up after that to check all was well.

25 January 2019

service

4

Because between the estimate and what finally I paid there was a big difference. That means if I didn't react and claim I should have paid more for the same work.

23 January 2019

sales

5

impeccable service and even when things were not perfect and needed some adjusting/intervention there was maximum openness and availability

22 January 2019

service

5

Prompt; efficient; all costs explained. Vehicle valeted.

15 January 2019

sales

4

Laurence was excellent!

14 January 2019

service

5

All went smoothly and quickly.

14 January 2019

sales

5

Fantastic

14 January 2019

service

3

Overall very good but surprised that following the MOT the centre did not have replacement windshield wipers for a Mini!

14 January 2019

sales

5

Completely satisfied

11 January 2019

sales

5

Dominique Joseph-Defreitas and Lauren Goddard are two great ambassador for Mini. their patience, expertise, professionalism and customer care ensured that the experience was close to perfection.

11 January 2019

sales

3

Hand over was not at all satisfactory

08 January 2019

sales

4

The only drawback was that a couple of days after I had signed the paperwork but before the car was delivered, I received an email from head office offering me a free satnav upgrade if I were to purchase that week. This deal was not available to me

07 January 2019

sales

5

Great delivery. See notes on Conor previously. Super service all round.

04 January 2019

sales

5

Jess was excellent all throughout the process

03 January 2019

service

1

As above

03 January 2019

sales

5

Jessica was very knowledgeable and efficient and nothing was to much trouble. Her attention to detail was very much appreciated and it felt like a very special purchase. This is my second purchase from Mini Park Lane and I am sure I will return.

03 January 2019

sales

5

I have never had such an efficient service when selling/buying a car. My needs were understood from the outset and the perfect new car ready for collection sooner than expected.

02 January 2019

sales

4

There were some issues which prevented me giving a perfect score.The radio didn’t work properly and that should have been spotted in the pre inspection check.The other bigger issues were dealt with very well

01 January 2019

sales

5

No extra reason. Completely happy with the service we got again.

27 December 2018

sales

5

Jess was great from start to finish

27 December 2018

service

5

Same as above

27 December 2018

service

2

After servicing and conducting an MOT and changing a tyre; Mini Park Lane brought my car home on a FLAT TYRE (the one they changed BUT DIDNT BOTHER PUMPING UP!!!!) with the WARNING LIGHTS on telling the driver to PULL OVER immediately. VERY POOR.

27 December 2018

service

5

great greetings, competent staff

27 December 2018

service

4

All happened seemlessly

27 December 2018

sales

4

Didn’t start well but was good service

24 December 2018

service

5

Excellent worksmanship; strong communication and decent timing.

22 December 2018

sales

5

Laurence Pawson from Mini Park Lane was an absolute star and went over and beyond to satisfy my wants and needs!

21 December 2018

service

1

single minded approach to troubleshooting, happy to keep replacing parts, no preventative approach, not customer centric

21 December 2018

sales

5

The team were flexible around receiving the part exchange and thereafter the handover and ensured that all my queries were answered.

19 December 2018

service

5

very helpful nice people

15 December 2018

service

5

All completed in the time they said it would take. If more work ever needs doing I am full consulted beforehand. Car delivered back clean and hoovered.

14 December 2018

service

2

Same problem with the car Why you keep need to test it ( which we pay for) we don’t know - or why we don’t get a refund for you not diagnosing the right issue in the first place

14 December 2018

service

5

These days you don’t get this treatment...

13 December 2018

sales

5

Thomas - who helped me during the process was outstanding, I was very well looked after.

13 December 2018

sales

5

Again - a smooth sales process

13 December 2018

sales

5

Excellent experience all round

13 December 2018

sales

5

Professional - above expectations

13 December 2018

service

5

I made one call through the Manager who had sold me the vehicle who explained why the vehicle was being recalled and everything else fell into place.

11 December 2018

service

5

I had a mini recall for a part that needed adding to the mini

10 December 2018

service

5

Excellent service and lovely staff

08 December 2018

sales

5

Everything was explained clearly and my sales’s person was lovely.

07 December 2018

service

5

Very helpful

06 December 2018

sales

5

Great customer serviceIt was perfect

06 December 2018

sales

5

Good experience and found the car we wanted in a quick timeframe

04 December 2018

service

5

Although the initial call goes to BMW Park Lane, I was immediately transferred to the Nine Elms service centre who managed everything to a high standard.