Did what it says on the tin!

the reception was surly. the service book was not stamped. the car was not washed.

No one tried to help resolve the Osiur

Timely and professional assistance

This was mainly given as I asked for some advice for some damages paintwork, however all I got was a letter through the post for £1200 when I think it should be covered by warranty. This was disappointing.

Kept fully informed as to progress at all stages of the process of ordering the car; very well looked after on day of collection and the follow up after that to check all was well.

Because between the estimate and what finally I paid there was a big difference. That means if I didn't react and claim I should have paid more for the same work.

impeccable service and even when things were not perfect and needed some adjusting/intervention there was maximum openness and availability

Prompt; efficient; all costs explained. Vehicle valeted.

Laurence was excellent!

All went smoothly and quickly.

Fantastic

Overall very good but surprised that following the MOT the centre did not have replacement windshield wipers for a Mini!

Completely satisfied

Dominique Joseph-Defreitas and Lauren Goddard are two great ambassador for Mini. their patience, expertise, professionalism and customer care ensured that the experience was close to perfection.

Hand over was not at all satisfactory

The only drawback was that a couple of days after I had signed the paperwork but before the car was delivered, I received an email from head office offering me a free satnav upgrade if I were to purchase that week. This deal was not available to me

Great delivery. See notes on Conor previously. Super service all round.

Jess was excellent all throughout the process

As above

Jessica was very knowledgeable and efficient and nothing was to much trouble. Her attention to detail was very much appreciated and it felt like a very special purchase. This is my second purchase from Mini Park Lane and I am sure I will return.

I have never had such an efficient service when selling/buying a car. My needs were understood from the outset and the perfect new car ready for collection sooner than expected.

There were some issues which prevented me giving a perfect score.The radio didn’t work properly and that should have been spotted in the pre inspection check.The other bigger issues were dealt with very well

No extra reason. Completely happy with the service we got again.

Jess was great from start to finish

Same as above

After servicing and conducting an MOT and changing a tyre; Mini Park Lane brought my car home on a FLAT TYRE (the one they changed BUT DIDNT BOTHER PUMPING UP!!!!) with the WARNING LIGHTS on telling the driver to PULL OVER immediately. VERY POOR.

great greetings, competent staff

All happened seemlessly

Didn’t start well but was good service

Excellent worksmanship; strong communication and decent timing.

Laurence Pawson from Mini Park Lane was an absolute star and went over and beyond to satisfy my wants and needs!

single minded approach to troubleshooting, happy to keep replacing parts, no preventative approach, not customer centric

The team were flexible around receiving the part exchange and thereafter the handover and ensured that all my queries were answered.

very helpful nice people

All completed in the time they said it would take. If more work ever needs doing I am full consulted beforehand. Car delivered back clean and hoovered.

Same problem with the car Why you keep need to test it ( which we pay for) we don’t know - or why we don’t get a refund for you not diagnosing the right issue in the first place

These days you don’t get this treatment...

Thomas - who helped me during the process was outstanding, I was very well looked after.

Again - a smooth sales process

Excellent experience all round

Professional - above expectations

I made one call through the Manager who had sold me the vehicle who explained why the vehicle was being recalled and everything else fell into place.

I had a mini recall for a part that needed adding to the mini

Excellent service and lovely staff

Everything was explained clearly and my sales’s person was lovely.

Very helpful

Great customer serviceIt was perfect

Good experience and found the car we wanted in a quick timeframe

Although the initial call goes to BMW Park Lane, I was immediately transferred to the Nine Elms service centre who managed everything to a high standard.