Our car was re-called as there was need to check over a part that could have been missing. I was NOT impressed at the lack of compensation in order to get this sorted, I was at least expecting a taxi to be payed for in order to pick up the car.

The welcome was exemplary and the waiting area well supplied with hot and cold drinks, fruit and snacks. There was a good selection of newspapers and magazines. The work was accomplished on time and the exterior of the car cleaned before return.

Efficient

Park Lane completed the service on time in order to meet my deadline. Thank you.

The car was missing the stripes that were pre agreed.

Excellent service

Excellent experience. Only downside was that the delivery was a bit rushed, didn't get the chance to fully savor the moment and make enough pictures. But overall, great!

Totally efficient in Stewarts Road, Battersea. When I decide to buy a new car in the future would seriously consider BMW.

Daniel at Nine Elms was great- service was carried out while I waited

The service center at 9 elms was brilliant, as always, kept informed and looked after

Very good customer service. Only slight chink was it took a long time for the car to be brought to me at pickup, long enough I’d felt a bit forgotten about

great service at all times

At Mini Service Battersea, the staff is kind. Malcomb is funny. Your other staff is cheery, opens doors, helpful with transport, etc. Even my dog was welcome, dog friendly is family friendly. I do miss the cab back to Sloane Square though.

I was satisfied at the time which was seven years ago.

Pick up/drop off service good.However was told to empty my car of all belongings so that it could be cleaned, however upon pick up, not a single part of the car had been cleaned. Disappointed as previous mini service centres have done this.

great service

I was kept updated throughout on everything and when I collected the car it was the most incredible experience ever. Being taken down to the basement where the car was and to see her in front of me in her glory - WOW!

1 star knocked off due to the quote I received regarding a small piece of bodywork. I didn't feel they listened to what I was asking for hence the quote coming in too high.

All very good but had to go to stockwell . Service was very good throughout

No problems encountered

efficiency and helpfulness

Job done

Efficient service

Very satisfied. However, you don't get five stars as I was refused 48 hour test drive.

Made my life very easy

Ok, but no where near as good as other brands

Helpful, polite, friendly, smooth and very quick

In particular this time Linda who dealt with me was fantastic. She took on board my worry. I needed the car to travel to Cornwall the following day and she made sure I had the car ready and clean!

Tyres not in stock so had to keep the car overnight

great reception when arrived, knowledgeable and well trained staff and excellent feedback

Dominique at Park Lane was excellent, very informative and professional

Very happy. Was all very quick and easy. Car delivered ahead of expected date - fantastic.

I think the overall price is slightly high

Very kind & helpful - price as expected

Straight up and went the extra miles, better than any other center i've been too.

Excellent Service, Accuracy of timing.

Everyone friendly and professional. Paul Palmer kept me up to date and the guy who drove the car to the station even remembered me from a few days prior (very nice chap!)

The workmanship was good. The payment was to be made by the dealership who were very slow to pay and could have been chased harder by the service centre. I had to ring the Mini customer complaints phone number twice to get the issue sorted.

we are satisfy with the service we received.

Everything just works.

Convenient, good customer service, professional-level interactions with staff, efficient

The entire service team and process is professional and appears seamless!

Work was conducted in a timely fashion and communication was excellent.

I thought all the staff were much more switched on at the Nine Elms service Centre than my previous experience at the Battersea Centre.

My car was picked up and delivered back to me in beautiful condition by a very polite driver

It was actually at BMW/Mini in Battersea.

Very good service. One tiny problem was I needed to know how things were going a little sooner. (School pick up to organise.)

Everything was handled smoothly and professionally and I feel confident that I can turn to MINI Park Lane for any additional help I may need.

The process was very simple and the Park Lane MINI team were excellent. Little touches like the e-mails letting us know how our new car was progressing made it feel far more like a personal purchase than an anonymous transaction.

car was well presented and Laura did a great job explaining the technical aspects of the new car.