Always accurate and fast

Because I was

Laurence was very helpful in finding a car for me and we were able to agree a deal which I feel both of us are happy with.Reception staff are very friendly and always forwarded my messages. Calls were always replied to.

excellent facilities

as above

The driver ( who was lovely) arrived late and I was left hanging around

The whole experience was very smooth and professional

My latest service was at nine elms which wasnt such a great experience. My first service with BMW was at park lane and was fantastic.

Thomas Cooper was a superb, easy and down to earth salesman

It would have been 5 star, but I had to chase a number of times to get the service team to contact me and the valeting after the service was very rudimentary.

May car looks a new car ??

See above!!

I started with a young salesman, he did not have all of the answers I required but I trusted that the dealership would hold his hand. He left the company prior to delivery of the vehicle. The times that I had agreed what changed without prior notic

Excellent though too long a wait if one needs a replacement car for the day.

see above

My car was due for a service under TLC package.It was booked in and collected as usual with no fuss from my home address at a convenient morning time.I received the first phone call confirming my MINI has arrived and was due to begin its service

Everyone very friendly and useful

Park Lane showroom fantastic. All staff we met were friendly enthusiastic and highly professional.

Our sales representative, Laurence Pawson, was brilliant but there was a delay in collection because of a failure to complete certain checks before the car could be released to us otherwise we would have ticked completely satisfied.

Dealing with Park Lane has been good; the issues I have are all to do with Norwich and the online offering.

Extremely Satisfied with the Salesperson but not satisfied with the company as they delivered the car needing still some work.

Happy I could have a loan car so it didn't impact my day too much, good feedback/run through on the service

Must add that Laurence Pawson was excellent and a true professional throughout.

Shioban was very helpful and efficient

The service was carried out fairly quickly, the car was returned clean and washed and I was extremely happy.

They always try to do their best to make you happy

Customer service

The purchase and delivery were well managed though we are still waiting for repairs on the car for scratches that were visible on delivery.

You guys got it early. I loved that models that were ready for the taking were proposed along the way. All very clear and easy

Rory could not possibly have been more helpful or personable

That's my experience

Excellent, professional service from my first call book a service to the collection and return of my car. Saved me a whole lotta stress and time. Your service team are the unsung heroes. They tipped my answer above to "10".

Very quick service

friendly and sorted

Seamless as ever!

Laurence was professional and well informed. I was kept up to date at all times even when there was a delay in the car being delivered.

Excellent service very helpful

kept me informed, very helpful

Thoroughly efficient.

The entrance was very congested and not well signed.I had to wait 40 minutes for the courtesy vehicle to pick me up at Vauxhall station pick up point. I could have walked to the place. Some excuse about phone problem. Very unprofessional, time wast

Jess was very good

The lovely girl I dealt with was so helpful and efficient, keeping me up to date with each step, letting me know when the payment was received etc. She took us seriously and was conscientious.

If I was scoring my Salesperson Tom Cooper, I would score 5 stars. He followed up on my sale with efficiency and dedication.If I was scoring Mini Mayfair as a Team effort, I would only score 2 stars. The sale process was sloppy.

Quick service in reasonable price.

Please see above.

Very happy with mini finance very simple forms

Very satisfied

Excellent very helpful

A very pleasant experience. Delivery was delayed due to an error on the stripes but this was communicated promptly and resolved.

Efficiency, reliability