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Customer Reviews.

sales

5

Excellent efficient service which completely met my expectations

02 October 2018

sales

5

Friendly and informed service. Excellent follow up, communication and explanation of alternatives and features.

02 October 2018

service

4

Keen staff

02 October 2018

sales

5

Excellent service.

02 October 2018

sales

5

I was given a comprehensive guide before purchase. On delivery, I was made to feel very special and my new car was presented dressed with his accessories and was wrapped in a bow. I was given a tour of the car and shown how to set up my phone.

02 October 2018

service

5

A+ service

01 October 2018

service

5

Service is always efficient and the staff always helpful - my car is quite old now and everyone is helping to keep it on the road...

01 October 2018

service

5

Easy drop off and pick up. Car working well

01 October 2018

sales

5

All good throughout

01 October 2018

service

1

I specifically asked for a report. I purchased this one year old car and two weeks later realised that the boot was soaked with water. I do want a report.This has been resolved, however, the boot does not shut that well.

30 September 2018

service

4.5

As above

27 September 2018

service

5

The service advisor Grant was very helpful and provided excellent communication during the service process.

27 September 2018

service

5

Because it was hassle free and the staff were informative

26 September 2018

sales

5

The gentleman that attended me in buying the car,Greig Davis, was outstanding, extremily helpfull through the entire process

25 September 2018

service

5

So efficient

25 September 2018

sales

5

It was perfect, everything was very organized and staffs were very friendly.

25 September 2018

service

2

As above. The tyre pressure fault remains and alerts regularly which is disappointing.

24 September 2018

sales

5

The reception staff and the young man who served us made us feel very welcome as we waited for the manager.

21 September 2018

service

5

No hassle. Did what you said you would do

20 September 2018

sales

5

Very happy with my car

18 September 2018

service

5

Carried out the work in good time and informed us of work progress. Named customer service agent dealing with the vehicle made communication much easier.

18 September 2018

sales

5

Excellent service from beginning to end.

18 September 2018

sales

5

We were looked after really well , the car was delivered on time and explained really well

18 September 2018

service

5

Very straight forward and easy service

17 September 2018

sales

5

Excellent friendly staff. I couldn't get to the Park Lane branch to collect it so it was delivered by a lovely man who helped set up the radio and my phone

17 September 2018

sales

4.5

Whilst there was an issue with the car I first bought being sold to someone else, Laura and the team worked really hard to find me a great alternative and to make sure I could get it delivered before I started my new job - so thank you very much.

13 September 2018

service

5

They completed the work quickly

13 September 2018

service

3

As above. Standard of customer service at Nine Elms seems to have slipped.

13 September 2018

service

3.5

Unable to say 'completely' because I (along with 2 other drivers I spoke to) had difficulty in finding the Vauxhall site. Needs far better marking as it is easy to drive past into the Market which then creates difficulties.

12 September 2018

service

4

BMW done what was required on service and informative.Only minus the service booklet was left on the passenger seat for them to edit and stamp

11 September 2018

service

5

What can I say ? Good service and I am completely satisfied.

11 September 2018

service

5

Although there was a mix up over the booking (I never confirmed the slot). Paul was very accommodating in fitting the work in while I waited with my 5 year old son. It meant no wasted journey and I would have struggled to find the time to return.

11 September 2018

service

4.5

Kept informed throughout

04 September 2018

service

5

Because Jess Courtnall was outstandingly helpful and polite and I felt she went 'that extra mile'.

03 September 2018

sales

5

Jess, the sales rep was helpful , informed, patient and courteous

03 September 2018

service

5

Kept me up to date and great customer service all round.

28 August 2018

service

3

The work was completed okay, but the staff were generally rude and dismissive of my reasoning for the job etc.

28 August 2018

service

3

Difficult to get anyone to answer emails.

27 August 2018

service

5

They serviced the car, keep you updated and clean the car

14 August 2018

service

4

The staff were very helpful and happy to help with any questions.

03 August 2018

service

5

Excellent service

03 August 2018

service

3

Their web booking service was terrible - diary not up to date and the prices totally misleading

31 July 2018

service

4

Later than expected return of car but service good

28 July 2018

service

4.5

Took longer time.

27 July 2018

sales

5

Thanks to Thomas Cooper who ensured everything went smoothly.

26 July 2018

service

5

Again very good service.

19 July 2018

sales

5

When I arrived at Park Lane I was greeted by Lauren and she then went through paperwork with me and then Ammeer. They were both very efficient and made everything run smoothly.